RESTOCKING FEE POLICY
10K / 14K / 18K gold items are subject to a 20% restocking fee on all returnable items within the 14 days of the purchasing date depending on their condition when returned. Refer to our Return and Exchange Policy for more info.
If you placed an order and received free shipping but returned an item, you, the buyer, are responsible for paying the return shipping cost.
What is a reasonable restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 20%.
|Type of Return Request||Restocking Fee Applied?|
|Buyers changes mind, buyer remorse or price difference||Yes|
|Buyer refuses delivery||Yes|
|Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller||Yes|
|Buyer receives an item materially different from what they ordered||No|
|Order is returned as undeliverable||No but an amount equivalent to the return shipping costs will be deducted|
|Items arrive to the buyer damaged or defective||No|
|Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier||No|