Restocking Fee Policy

10K / 14K / 18K gold items are subject to a 20% restocking fee on all returnable items within the 14 days of the purchasing date depending on their condition when returned. Refer to our Return and Exchange Policy for more info.

If you placed an order and received free shipping but returned an item, you, the buyer, are responsible for paying the return shipping cost.

What is a reasonable restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 20%.
 
Type of Return Request Restocking Fee Applied?
Buyers changes mind, buyer remorse or price difference Yes
Buyer refuses delivery Yes
Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller Yes
Buyer receives an item materially different from what they ordered No
Order is returned as undeliverable No but an amount equivalent to the return shipping costs will be deducted
Items arrive to the buyer damaged or defective No
Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier No
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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